Amazon Account Reinstatement and Suspension Prevention
9 Comments
  • John
    Posted at 03:04h, 05 June Reply

    Very helpful information about using Google Authenticator. I’m out of the country for a few months and was unsure what to do.

    As far as changing account information. What about changing the primary phone number? Does this have any effect on the account?

    • Cynthia Stine
      Posted at 20:57h, 05 June Reply

      Changing your phone number shouldn’t be a problem. Amazon is most concerned with theft and fraud issues so credit cards, bank accounts and/or your email address cause them to be concerned.

  • Kevin Noronha
    Posted at 07:31h, 05 June Reply

    Thanks for the tips. I don’t quite understand the context around “DON’T VERIFY WITHOUT HAVING YOUR DOCS CHECKED”. Is that written in the context of suspension reinstatement? Or in the context of opening a brand new Amazon account for the first time? I’m about to open a brand new Amazon account (I’m closing my existing account shortly – I’m simply changing business entity) and I’ve heard that they are now asking for account verification for opening new accounts. So are you suggesting I should send through my documents to you guys during the account opening process?

    • Cynthia Stine
      Posted at 20:56h, 05 June Reply

      Kevin,

      This is written in context of account verification. If you are opening a new account or if you’ve been asked by the UK to provide verification documents, you want to make sure you “pre-verify” them first so that when Amazon calls, you know that they will get an affirmative from your utility company. CC, bank, etc. We see problems the most with credit cards and banks being unable to verify our clients. You want to make sure that any issues are fixed before giving your information to Amazon for verification.

      For our Get Clean Stay Clean monthly subscription clients, we will review their documents as part of the service and let them know if we see any problems. This is not a service we are currently offering to people outside of our GCSC community.

  • Thomas Roman
    Posted at 16:41h, 06 June Reply

    I’ve been preparing to change entities for 2 months now. Checked with Amazon and they told me specific steps , talked over with cpa and attorney to have things go as smoothly as possible then I see this article by you. I contacted amazon sc support, which is not to be counted on , nevertheless they suggested I email mri-csf-siv@amazon.com. which is a new amazon email to me. Do you know ‘where’ / what department that email would be going to? I cannot wait indefinitely to make this change, so the recommendation to wait may be prudent but is also not practical and what exaxctlt is the indicator where you’d feel safe proceeding? Thomas

    • Cynthia Stine
      Posted at 18:14h, 06 June Reply

      Thomas,

      Currently I don’t feel safe proceeding. I’ve not seen that email before so perhaps they’ve got a team dedicated to these issues now which would be a huge help. Obviously there are times when waiting is not possible and I wish you luck. If you are suspended, immediately contact Seller Performance (seller-performance@amazon.com) and let them know what you were trying to do and ask them to reinstate you.

      Sincerely,
      Cynthia

      • Thomas Roman
        Posted at 18:56h, 06 June Reply

        I’m waiting to get a sense that I have a reasonable chance of a drama free change. A bit ridiculous that a gazillion dollar company can’t get their shit together on a normal business function. I’m going to send an inquiry about entity change to the email I was given and see who responds and how.

  • Kevin Noronha
    Posted at 08:06h, 22 June Reply

    Just in case anyone else is thinking of changing entities and is under the impression you need a brand new Amazon replacement account: You don’t. I was speaking with Seller Support through live chat and they described exactly how to change legal entity without closing your existing account and opening a new one. It basically amounts to re-taking the “tax interview” which you took once before.

  • Kenneth Eade
    Posted at 07:35h, 15 July Reply

    In this environment, you should not even think about writing an Amazon suspension appeal plan of action yourself. At least get a consultation from a lawyer first.

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