Ecommerce Brand Mastery Summit

Our High Touch Smiles™ division provides full-time employee support services for a wide range of eCommerce businesses.  Get all of the benefits of outsourcing your employees with none of the hassle.  They: 

• Are fully trained by the best Amazon consulting firm in the business using our proprietary, in-depth training program that we’ve used to train more than 100 of our own team members for years
• Will keep your account fully compliant with Amazon’s fast-changing policies and terms of service
• Understand Seller Central from Day 1 and are capable of managing all your day-to-day Amazon account maintenance and monitoring issues.
• Handle any function in your company that can be accomplished with a computer and internet. 
• Take care of phone and online customer service for our clients on all their eCommerce platforms, not just Amazon.
• Make “customer wellness checks,” take orders and make appointments for you 
• Call your potential suppliers for research or to set appointments
• Act like any other member of your company, interacting with your team via Slack, Zoom, phone or your proprietary system.
• Use our computers, on-site diesel generators, back-up high-speed internet services, VPNs, basic software and more so you don’t have to buy and maintain equipment
• Are hired and trained by us with personnel issues handled by us so you can spend your time on your business
• Work YOUR hours
• Have access to eGrowth Partners’ consultants when needed for tricky Amazon issues, and you’ll get discounted rates on consultations and reinstatements if you need them

ABOUT OUR TEAM

• Train us once and you’ll never have to train us again.  We capture your processes and tasks and train your future employees for you
• On-site supervision means your workers are productive and can get help from our 30+ other analysts and team members in the same location for most Amazon questions
• Our workers have college degrees.  Many were previously teachers, nurses, and even Amazon Seller Support workers
• Clear English speakers with strong speaking and writing skills
• Not happy with your worker? We’ll find and train another one. Your satisfaction guaranteed!

For a fraction of the cost of a US-based worker you can have a polite, hardworking full-time employee with advanced Amazon training from Day 1.

SERVICES

• Phone and email customer support – Our polite, friendly team will reflect well on your company
• Supplier and inventory research – Set your criteria and we’ll do the work
• Outbound calls to customers for repeat orders – Wellness checks and order taking
• Appointment setting with suppliers – Save hours of your time preparing for trade shows or setting up Zoom calls
• Advanced sales and compliance reports – understand your profits and account risks
• Negative feedback removal – keep your metrics high
• Return and refund management – get all that Amazon owes you
• Need a highly specialized skillset like SEO, social media, marketing or bookkeeping? Just ask!