The holidays are upon us and if you are like most online sellers, you are working your butt off right now. If this is your first season selling, welcome to the madness. So what should you be doing to maximize your profits in the least amount of time? After all, I’m sure you were planning to enjoy the season sometime in there, right? Here are 12 suggestions to survive the madness and make money.
1. Reprice – This is the most aggressive time of the year selling. Be sure you are checking your prices often to keep them competitive. I’m not talking about slashing your way to the bottom here, but simply making sure that 20 people haven’t suddenly started offering your item for $1 less. Often small adjustments in price can get your sales flowing again. For some items where I have a lot of units, I will check daily. In Amazon’s Seller Central, you can sort your inventory to look particularly at items with multiples or particularly high-priced items – whatever is most meaningful to you. Other sellers reprice their entire inventory every day during the holidays. I’m a part-timer. The important thing is to keep your eye on your stuff.
If you use Scan Power to list your items, you have a robust repricer as well. Check out my repricing blog post and special 22-page Step by Step on repricing with Scan Power for a walk-thru. It is a great tool that can make repricing easier for you. Please note that you need to substitute “Scan Power” for “FBA Power” on the links as the company’s name has recently changed. I also have a blog post about manual repricing through Amazon’s Seller Central if you don’t use Scan Power.
2. Restock – Some things will sell like funnel cakes at the Fair and you will be so excited. Be sure to keep some inventory dollars available throughout December to replenish the hot sellers.
3. Keep shopping – The retailers will continue to slash prices and have sales right through New Year’s so take advantage of them. I sell on Amazon all year round, not just Christmas so I keep scouting even after the holidays pass. Obviously, stay within your budget. I don’t use credit so I’m forced into my budget when I want to buy! buy! buy! (See my note on “systems that compensate for your weaknesses” below)
4. Avoid the crowds – This is a tough time of year to be in the stores and no one is sympathetic to the fact that you and your four awkward carts are working here. Try to shop during lighter times (late night and early afternoons during the week are the best times). Some stores like Tuesday Morning and Big Lots will let you park your full carts near the checkout and keep an eye on them for you while you keep shopping. Others like Target and Wal-Mart won’t.
5. Get help – While I run my business pretty much on my own during the year, starting in late October/early November it is all hands on deck at my house. My husband hates to shop and doesn’t price the inventory but he is great at unloading the car, removing price stickers with Un-Du, listing items and putting on Amazon labels (I come behind him to price before we push “ship” in Scan Power). He patiently packages my plush items in plastic. While I’m going through the Shipping Queue process, he’s stuffing in packing materials and weighing the boxes. We prepared a huge shipment in three hours last night by working together. He’s also been my driver where he picks me up at one store, fills the car, drives me to the next one and then he goes home to unload the car. This saves me a lot of time and keeps the crankiness down. My son also helps with unloading and stickers when he’s home with varying degrees of enthusiasm (he’s 16). If you are trying to do everything yourself and feeling exhausted and crabby, see if you can get help from a family member or friend. One of my girlfriends hires a babysitter to watch her kids on big days so she can work uninterrupted.
6. Pay Attention – Now that you are an online seller, you will never look at stores the same way again. If you are fairly new to toys, pay close attention to the brands and “families” of toys. What is hot right now will likely be hot next year so this year is an investment in your education. When Monster High first came out, I found a bunch of them at Big Lots and took a risk. They were on sale and even though I had never heard of them before, they seemed cool. MH took off like a rocket. Since that day I’ve sold a ton of MH dolls, accessories and electronics, BUT Amazon got in the game this year and is selling many items at extremely low prices. It is harder to find those special deals with great margin in MH. If there’s a great MH sale after Christmas? You better believe I’m all over it.
As my friend Lynn reminds me, shopping at Wal-Mart and Target are educations on what the savviest buyers in the business think is going to be hot. Do you see a special display in the store? They are either dumping (please get rid of this mistake for us!) or enticing (come into my store and buy lots of stuff on impulse because you got this item so cheap).
Note what new things are being highlighted for the holidays beyond toys. This time of year sees the appliance department get bigger, for example.
7. Watch out for hazmat – Basically anything with the potential to explode or catch on fire is forbidden at the warehouse and the hazardous materials review process can take weeks that you don’t have. This time of year the shelves are full of cute gifts for kids and adults with nail polish (and remover), perfume, paints and other questionable liquids. Unless there are already other FBA sellers selling those items, put them down. They are not for you.
8. Pull records from Amazon – on December 31 (put a reminder in your calendar RIGHT NOW!) take a snapshot of your inventory. This will help you with your CPA later when she asks “how much inventory did you have at Amazon at the end of the year?” Go to the Reports tab in Seller Central and select Fulfillment. There is a whole page of possible reports here you can download. It will take you about 15 minutes to download the ones I suggest. Be sure to set a time later to review them, you’ll find it fascinating! I suggest you create and download the following reports. Be sure to choose “specific dates” so you can get the whole years’ worth of inventory activity:
• Received Inventory – tells you exactly what you sent to Amazon during the past year
• Amazon Fulfilled Inventory – Snapshot of exactly what is in the warehouse that day. Tells your CPA what inventory will roll over into 2013, basically. This can only be run on December 31 (or January 1 if you wish. That’s close enough for the IRS) as it is a real-time report, NOT historical. Amazon does not have a historical report that shows you what inventory you had in the warehouse when, so whether you pull the other reports or not, be sure to pull this one.
• Monthly Inventory History – This report can be run for the whole year and will show you what you sold each month.
• All Statements – You’ll find this one under Reports, Payments rather than Inventory. You can print off your statements for your CPA of all your payments for the year. There’s a summary view and then you can drill down into the detail. This report shows you Amazon’s fees, your gross, your net, basically.
Now you can go celebrate New Year’s with the warm glow of righteousness that comes when you do something you hate to do, but that you know is good for you.
9. Plan your day, week, month – The best thing I ever learned about planning was “compensate for your weaknesses.” This means create systems that out-fox you so you don’t procrastinate or get distracted from the important activities you need to do. One system I have, for example, is UPS comes to my house twice a week to pick up boxes. It only costs me $10 a week and now I don’t let processing inventory slide because I’m tired or grumpy. Well, hardly ever. Last night, for example, I really wanted to watch Top Chef but Tom and I did the boxes first because UPS is coming today. Then I watched one of my favorite characters get eliminated.
Hate bookkeeping? Find a way to automate it as much as possible and then make an appointment with your CPA to review them from time to time. This will keep you from falling too far behind and force you to look at it closely a few times a year. My next appointment is in January. All those great time efficiency tips you’ve read about really work, but you have to use them. Find what works for you and compensates for your weaknesses whatever they are. I write down my daily priorities every day. It helps me to see how realistic I am about my day and to prioritize. You may enjoy clicking things off a list. Work with your strengths here. There is no “right” way, only what works for you.
10. Schedule fun – One of the things that can make this – or any – business a drag fast is to work all the time. I learned early in my career to schedule fun into my calendar to make sure I stayed connected with friends and family. Now, I have to confess I’m a recovering workaholic who used to work 70-weeks regularly. Perhaps this isn’t a problem for you like it was for me. But it gives me something to look forward to even if it is just a phone call with a friend. If you miss holiday parties and get-togethers because of your business, you will grow to resent the business fast which can lead to procrastination, poor performance and even unconscious sabotage. I’ve lived all these things with previous businesses. I hope you don’t have to.
11. Take care of yourself – By this I mean make sure you eat on schedule and sleep at night. With family and work obligations going full tilt right now, it is easy to fall off a cliff health-wise and get sick. Shopping all day? Take the extra 10 minutes to pack your lunch or pick a restaurant in advance where you will eat lunch. It makes a big difference to be prepared.
12. Turn it off – With all the shopping at this time of year anyway, it is possible to be in business mode, scanner at the ready all the time. While normally I advocate being prepared to take advantage of surprise opportunities, be sure that you also turn it off so you can be present with friends and family and not looking longingly over at the clearance bin. There is more inventory out there than you can possibly buy. You’ve already spent your budget, right? So enjoy yourself.
In case you’ve not figured it out yet, I learn things the hard way. None of these suggestions are theory. I hope some are useful to you. Happy selling y’all!